As technology surges forward each year, older adults without proper computer skills or internet knowledge wonder: Is it too late to learn?
If you're less than confident in your tech skills, know that there are plenty of resources designed with you in mind. Once you're online, like many older adults, you'll find that computer and internet use can be a fun, easy way to accomplish everyday tasks and stay connected with your friends, family and community.
Internet usage among older adults has been increasing; 45% of seniors are now active on social media compared to 16% in 2012, according to a Pew Research study. Nearly half of all seniors now own a tablet computer compared to just 4% in 2010.
The best ways to use the internet
The internet is a big place which means there are plenty of ways to use it. Check out a few ways older internet users are taking advantage of their connections.
Research and browsing
The internet is a great place to learn. Even if you don't know the exact web address of what you're looking for, popular search engines like Google, Yahoo and Bing put the contents of the internet at your fingertips. When you go to your favorite search engine, you can type in whatever you're looking for to get a quick list of credible results filtered from a massive online database.
Banking and bill pay
Online banking is another popular internet use, as many institutions offer most in-person features online and some exclusive ones too. Set up overdraft protection alerts so you're never at risk of overspending, sign up for paperless billing and check statements online.
This might bring up some security concerns if you're not used to online banking, but generally speaking, paying bills and checking bank statements online is extremely safe as long as you follow a few precautions: use long, unique passwords and update them regularly, use multi-factor authentication if it's available, and make sure your bank's web address starts with “https.”
Keeping in touch
The internet is a great place for timely news, especially if you're not a cable TV subscriber. In a study conducted by the Pew Research Center, 86% of adults said they got their news from digital devices, compared to 32% who still get their news from traditional newspapers.
Aside from news updates, social media is also a great place for you to keep in touch with friends and family. Facebook has emerged as one of the most popular social media platforms for seniors to share information, coordinate and schedule plans with other users and stay connected with loved ones all over the country. Video chat apps like Zoom and FaceTime became essential tools to keep people connected to their loved ones during the 2020 pandemic.
Shopping and delivery
If you've heard of Cyber Monday or Amazon Prime Day, you know that the internet can be one of the safest and most convenient places to shop. With search functions that allow you to comb through entire catalogs of inventory, online shopping can be a safe and easy way to buy last-minute gifts, do your Christmas shopping or even buy groceries for the week.
Popular places for seniors to shop online include Instacart for grocery delivery, Amazon for nearly any product, Postmates for meal delivery, HelloFresh for meal kits, and GoodRx to compare prescription drug prices.
Smart home technology
The category of internet-connected devices known today as “smart home technology” can eliminate many of your everyday home maintenance tasks. Smart devices like refrigerators that organize grocery lists, door locks that alert you of disturbances and medication dispensers that ping your pharmacist for a refill can give older folks the tools and independence they need to age in place comfortably.
- Home security — Smart cameras and doorbells with a companion mobile app let you see live streams and get notified of activity while you're away.
- Health monitoring sensors — Wearable devices track activity and heart rate, and some send data straight to your doctor.
- Automatic medicine dispenser — Sends alerts to you or your family if you've missed a dose.
- Smart light switches — Control lights with timers or voice commands, and make it look like someone's home while you're away.
- Key finders — A Tile or similar device rings an alarm to help you locate lost keys.
- Smart thermostat — Learns your preferences to help cut heating and cooling costs.
- Smart home hub/voice assistant — Sync your thermostat, entertainment system and other devices, and control it all with voice commands.
- Automatic stove control — Timers, motion sensors and automatic shut-off features ease the worry of leaving the stove on.
- Wi-Fi refrigerators — Store your grocery list and get maintenance alerts from an app.
Mobile apps
Mobile apps are software programs you can download onto your smartphone or tablet, often with a different look and functionality than a regular website.
- Ridesharing — Apps like Lyft and Uber make it easy to find transportation similar to a taxi.
- Food and grocery delivery — Order takeout on DoorDash, Postmates or Uber Eats, or send someone shopping through Instacart or Shipt.
- Medication apps — Apps like MediSafe Pill Reminder and MedMinder send notifications for every dosage.
- Banking/bill pay — Many financial institutions have mobile apps, some of which let you deposit a check by photo.
Internet definitions to know
With internet usage comes a brand new way of speaking and a laundry list of new words to add to your vocabulary. Here are a few essential terms to help you become an internet expert.
- Blog — An internet journal or magazine by one or more writers, short for “weblog.”
- Downloading — To move data from a different computer to your computer.
- Email — A way of exchanging messages using the internet, short for “electronic mail.”
- Internet — An electronic super network that connects computers around the world.
- Internet Service Provider (ISP) — Providers like AT&T, Cox, Verizon Fios and Xfinity that offer internet access to homes and businesses for a monthly fee.
- Modem — A device that connects your home network to the internet.
- Router — A device used with your modem that lets multiple devices wirelessly connect to your home internet connection.
- Search engine — A webpage, such as Google, Yahoo and Bing, used specifically for searching the internet.
- Social media — Websites or apps, such as Facebook, Twitter or YouTube, dedicated to sharing information and content.
- Uploading — To move data from your computer to another computer.
- Webpage — A single page on the internet — think of a website as a book, and a webpage as one page in it.
- Website — The location of a collection of related webpages, also called a “site.”
- Wi-Fi — A way of connecting to the internet wirelessly.
Reading an internet web address or URL
A web address or URL is just like it sounds: the address of something located on the web. Understanding its structure can help you quickly learn more about a website.
- https:// — Stands for “hypertext transfer protocol secure” and helps your browser find a website. Most browsers add this automatically.
- www. — Stands for “World Wide Web,” indicating the site is located there.
- allconnect — The name of the website or page you're searching for.
- .com — Tells you the type of website and where it's registered (.com for commercial, .edu for educational institutions, .org for organizations, .gov for government).
Direct URLs quickly sort through the different levels of a website, usually separated by a slash. For example, https://www.cbsnews.com/news/protecting-seniors-against-fraud/ uses “/news” as a high-level category, followed by the article title, to take you directly to that specific piece instead of browsing the site's structure.
Helpful tools for internet education
If you're feeling like the last person to learn about the internet, you're actually one of many older adults looking to become better acquainted with this technology. Many assisted living communities and senior-focused organizations provide classes and guided learning.
- AARP — A learning portal covering all things for life over 50, including computer tips.
- GCFLearnFree.org — An entire Internet Skills section covering browsers, online safety, social media, email and Google.
- SeniorNet — In-person tutorials for adults over 55, based in Fort Myers, FL.
- Skillful Senior — Basic tutorials from proper computer posture to keyboard basics.
- TechBoomers — Over 100 free courses on data privacy, social media and popular apps.
- The Senior's Guide to Computers — Education in simplified, easy-to-understand terms.
- Webwise — Interactive tutorials to brush up on computer knowledge.
Check with non-profit organizations in your community, like your local library, for internet education, and check with internet service providers in your area for discounted senior service.
Protecting yourself online from scams
Online scams come in various forms, and older adults are one of the most targeted groups on the internet. Follow best practices like using unique passwords, never clicking links from unknown senders, and using up-to-date antivirus software.
Health insurance scams
Medicare fraud is when someone steals your Medicare plan number and uses your coverage for their own healthcare needs. Inspect your monthly statements and cross-reference them to your own records. If you think it's Medicare fraud, report it by calling 1-800-MEDICARE (1-800-633-4227).
Counterfeit health and beauty products
Watch out for online health and beauty scams, particularly prescription drugs and anti-aging products. The FDA's BeSafeRx website has a state-by-state database of trustworthy online pharmacies. Watch for phrases like “secret formula” and “breakthrough” as red flags.
Phishing emails
Phishing emails are fake messages that try to get your personal information — name, credit card number, social security number and more — usually through a fake link or attachment. Look for senders you don't recognize, poor spelling and grammar, and links with suspicious URLs. Report phishing emails as spam and forward them to the FTC.
Tech support scam
A tech support scam is when a fraudster impersonates a support specialist to get access to your computer or devices, often through a pop-up window or unsolicited call. Don't click links, dial provided numbers, or grant remote access — hang up and block the number instead.
Lottery scams
Online lottery scams notify you that you've won a lottery you never entered, along with directions to claim your prize. Never give your credit card or bank account information to someone who claims you've won a lottery.
Learning tips for internet beginners
- Jot down a few new terms each week and read through them in your spare time — writing definitions by hand helps you remember them.
- Relate complicated technical concepts to ones you already understand (the internet as a library, a website as a book, a webpage as a page in it).
- Actively use your internet-connected devices to practice what you've learned.
- Ask a friend or family member for help — a younger family member can go at a pace that's right for you.
The best internet services for older adults in 2022
We started with a list of 12 nationwide providers and narrowed it down based on price, value, performance, customer service and available deals.
| Factor | Verizon Fios | WOW! Internet | Mediacom |
| Best for | Most seniors | Customer service | Price |
| Starting price | $49.99/mo. | $24.99/mo. | $19.99/mo. |
| Starting download speed | 300 Mbps | 100 Mbps | 100 Mbps |
| Allconnect score | 4.42/5 | 3.94/5 | 3.47/5 |
Best overall: Verizon Fios
If it's available in your area, Verizon Fios is the all-around best internet for seniors. It uses a fiber optic connection on all of its plans, so you'll enjoy fast speeds and reliability, with straightforward pricing and no surprise hikes after the first year.
Best customer service: WOW! Internet
WOW! Internet earned the top score for customer satisfaction of any provider evaluated, including a “fair” rating for technical support from Consumer Reports — the highest any nationwide provider scored in that category.
Cheapest plans: Mediacom
Mediacom's Internet 100 plan offers 100 Mbps for $19.99/mo., one of the cheapest starting prices around (rising to $29.99/mo. in year two). That said, its customer satisfaction ratings haven't been stellar.
Affordable internet for older adults
- Altice Advantage Internet — Anyone 65+ receiving SSI benefits is eligible for a 30 Mbps plan for $14.99/mo.
- AT&T — Seniors in California receiving SSI benefits are eligible for speeds up to 25 Mbps for $10/mo. or less.
- Lifeline — Open to anyone receiving SSI benefits, for up to $9.25 off phone or internet each month.
- Spectrum Internet Assist — Households receiving SSI benefits get 30 Mbps and free modem rental.
What kind of internet plans do older adults need?
You'll see a lot of confusing marketing language when shopping for internet plans, but there are generally two factors to focus on: price and speed. Watch for second-year price increases, installation costs and equipment fees. We recommend aiming for at least 25 Mbps download and 3 Mbps upload speed — the FCC's definition of minimum broadband — which is plenty for checking email, browsing social media and streaming video unless multiple devices are in use at once.
Note: This reflects an earlier, archived version of this piece as originally written. The live version on Allconnect has since been refreshed and updated by Allconnect editor Robin Layton — read the current version here.